TransScot Removals – Privacy Policy
Last updated: 2026
This Privacy Policy explains how TransScot Removals (“we”, “us”, “our”) collects, uses, stores, and protects personal data. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all applicable data protection laws.
By using our website, contacting us, requesting a quote, booking services, or otherwise engaging with TransScot Removals, you agree to the practices described in this Privacy Policy.
1. Who We Are (Data Controller)
Company name: TransScot Removals
Business activity: Removal services, packing, storage, clearance, and related logistics services
Data Controller: TransScot Removals
If you have any questions about this Privacy Policy or how we handle your data, you may contact us using the details provided on our website.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
2.1 Information You Provide Directly
- Full name
- Address(es) (collection and delivery)
- Email address
- Telephone number
- Payment and billing information
- Details of your move (dates, access, volume, special items)
- Communications with us (emails, messages, calls)
2.2 Information Collected Automatically
- IP address
- Browser type and version
- Device information
- Website usage data
- Cookies and tracking data
2.3 Information from Third Parties
- Payment providers (e.g. Stripe, Klarna, Clearpay)
- Comparison or lead-generation platforms
- Referrers or partners (estate agents, storage providers)
3. How We Use Your Personal Data
We use your personal data for the following purposes:
3.1 To provide quotes and removal services
3.2 To communicate with you about bookings, surveys, and services
3.3 To take deposits and payments and prevent fraud
3.4 To manage contracts, invoices, and records
3.5 To comply with legal and regulatory obligations
3.6 To improve our website and services
3.7 To respond to enquiries, complaints, or claims
3.8 For internal record keeping and business administration
4. Lawful Bases for Processing
We process your personal data only where permitted by law. The lawful bases include:
4.1 Contractual necessity – to perform a contract with you or take steps prior to entering a contract
4.2 Legal obligation – to comply with legal or regulatory requirements
4.3 Legitimate interests – to operate and improve our business, provided your rights do not override these interests
4.4 Consent – where required, such as for marketing communications
5. How We Share Your Data
We may share your personal data only where necessary and appropriate, including with:
5.1 Payment processors (e.g. card providers, Klarna, Clearpay)
5.2 Storage facilities and subcontractors involved in your move
5.3 IT and website service providers
5.4 Professional advisers (accountants, insurers, legal advisers)
5.5 Authorities where required by law
We do not sell your personal data to third parties.
6. International Data Transfers
Some service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses.
7. Data Retention
We retain personal data only for as long as necessary:
7.1 Customer and contract records – up to 6 years
7.2 Financial and tax records – as required by law
7.3 Marketing records – until consent is withdrawn
7.4 Website analytics – in accordance with our cookie settings
8. Data Security
We take appropriate technical and organisational measures to protect personal data, including:
- Secure systems and password protection
- Limited access to personal data
- Encryption and secure payment processing
- Staff training and confidentiality obligations
9. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Ensure website functionality
- Analyse website performance
- Improve user experience
You can manage or disable cookies through your browser settings. Further details may be provided in a separate Cookie Policy.
10. Marketing Communications
We may contact you for marketing purposes only where:
- You have given consent; or
- We have a legitimate interest and you have not opted out
You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where provided.
11. Call Recording, CCTV & Media Evidence
11.1 Calls may be recorded for training, quality, and dispute resolution purposes.
11.2 We may take photographs or video recordings before, during, or after a move for evidential, insurance, or quality control purposes.
11.3 Such recordings will be handled in accordance with data protection laws.
12. Your Data Protection Rights
Under UK GDPR, you have the right to:
12.1 Access your personal data
12.2 Rectify inaccurate or incomplete data
12.3 Request erasure (where applicable)
12.4 Restrict processing
12.5 Object to processing
12.6 Data portability
12.7 Withdraw consent at any time
Requests must be made in writing. We may need to verify your identity before responding.
13. Complaints
If you are unhappy with how we handle your data, you may contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO).
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website.
15. Contact Us
If you have any questions about this Privacy Policy or how your personal data is handled, please contact TransScot Removals using the details provided on our website.
© TransScot Removals. All rights reserved.
