TransScot Removals – Terms & Conditions

Last updated: 2026

These Terms & Conditions constitute a legally binding Agreement between TransScot Removals (“We”, “Us”, “Our”) and the customer (“You”, “Your”). They are drafted to the fullest extent permitted by law to protect TransScot Removals, clearly allocate risk, and prevent unreasonable or disproportionate claims.

By accepting a quotation, paying a deposit, using Buy Now Pay Later services, confirming a booking, or allowing Us to commence Services, You confirm that You have read, understood, and agreed to these Terms & Conditions in full.

1. Definitions & Interpretation

1.1 Definitions

Agreement: The contract formed once You accept Our quotation.
Goods: All items submitted for removal, packing, transport, handling, storage, or clearance.
Services: Any services provided by TransScot Removals, including removals, packing, storage, clearance, and ancillary services.
Working Day: Monday to Friday excluding public holidays.

1.2 Interpretation

Headings are for convenience only. References to statutes include amendments or replacements. If any provision is deemed unenforceable, the remainder shall continue in full force.

2. Quotations & Pricing

2.1 Scope of Quotation

Unless expressly stated in writing, quotations exclude:

Insurance premiums
Cancellation/postponement waivers
Parking suspensions, permits, access charges, or fines
Ferry, toll, congestion, LEZ or emission charges
Customs duties, inspections, storage beyond agreed periods
Third-party services and government levies

2.2 Quotation Validity

All quotations are valid for 28 days from the date of issue and may be withdrawn thereafter.

2.3 Basis of Quotation

Quotations are based entirely on the information supplied by You. Any omission, misrepresentation, or late disclosure may result in revised charges, delays, or cancellation without liability to Us.

2.4 Additional Charges

We reserve the right to apply additional reasonable charges where:
2.4.1 Access is restricted, unsafe, or materially different from that disclosed
2.4.2 Carry distances exceed 20 metres
2.4.3 Additional or undeclared Goods are presented
2.4.4 Stairs exceed first floor or lifts are unavailable
2.4.5 Delays occur outside Our reasonable control
2.4.6 Parking suspensions or permits are not arranged
2.4.7 Services are requested outside normal hours or on weekends/public holidays
2.4.8 Legal, regulatory, fuel, or operational charges are introduced or increased

3. Services Excluded Unless Agreed in Writing

3.1 We Do Not:

Disconnect or reconnect utilities or appliances
Carry out specialist dismantling, construction, or trade work
Move items from unsafe lofts or restricted spaces
Move sheds, hot tubs, garden structures, or fixed external items
Handle excluded or prohibited Goods

3.2 Specialist Contractors

Where specialist services are required, You must engage qualified contractors. We accept no liability for their work or advice.

4. Customer Obligations

4.1 Disclosure

You must provide full, accurate, and complete information relating to:

Volume, nature, and value of Goods
Access, stairs, lifts, parking, and restrictions
Property type, tenancy, and completion timing

4.2 Preparation

You must:
4.2.1 Obtain permissions and parking suspensions
4.2.2 Ensure safe, unobstructed access
4.2.3 Be present or represented at collection and delivery
4.2.4 Prepare and stabilise appliances and electronics
4.2.5 Empty and defrost refrigeration units
4.2.6 Protect unoccupied premises

4.3 Items Left Behind

You confirm that You have checked all areas of the premises. We shall not be liable for any Goods left behind.

4.4 Consequences of Breach

We shall not be liable for loss, damage, delay, or cost arising from Your failure to comply with this section.

5. Excluded & Prohibited Goods

5.1 Prohibited Items

Under no circumstances will We move or store:

Hazardous, flammable, or explosive items
Cash, jewellery, valuables, documents, data, or keys
Perishable goods or controlled-environment items
Animals, plants, or living organisms
Illegal, stolen, or prohibited materials

5.2 Undeclared Goods

If such Goods are submitted without Our knowledge, We may refuse, remove, store, or dispose of them at Your sole cost and risk.

6. Ownership, Authority & Indemnity

6.1 Ownership Warranty

You warrant that You own the Goods or have full authority to enter into this Agreement.

6.2 Indemnity

You shall fully indemnify and hold Us harmless against all claims, losses, damages, costs, and legal expenses arising from breach of this warranty.

7. Deposits, Payment & Buy Now Pay Later

7.1 Deposit Requirement

A 25% non-refundable deposit is required to secure any booking. No dates are confirmed until the deposit is received.

7.2 Balance Payment

The remaining balance must be paid in full on the day of the move, prior to unloading at the destination, unless agreed otherwise in writing.

7.3 Buy Now Pay Later (Klarna & Clearpay)

Where Klarna or Clearpay is used, the full contract value must be paid in advance via the provider. Instalment arrangements are solely between You and the provider. We bear no responsibility for their terms or decisions.

7.4 Non-Payment

Failure to pay entitles Us to suspend Services, retain Goods, or terminate the Agreement without liability.

7.5 No Set-Off

You may not withhold, deduct, or set-off payment due to any dispute or complaint.

8. Cancellation, Postponement & Abandonment

8.1 Cancellation Fees

More than 10 Working Days: No charge
5–10 Working Days: Up to 30%
Less than 5 Working Days: Up to 60%
Within 24 hours: Up to 75%
After commencement or failed access: Up to 100%

8.2 Abandoned or Failed Moves

If access is denied, keys unavailable, or information materially incorrect, the booking may be treated as cancelled with full charges payable.

9. Liability for Loss or Damage

9.1 Liability Cap

Our total liability is limited to £40 per item, unless increased in writing prior to commencement.

9.2 Definition of Item

An item includes:
9.2.1 The entire contents of any box or container
9.2.2 Any single object handled or moved by Us

9.3 Exclusions

We are not liable for:

Normal wear and tear or inherent defects
Mechanical or electrical failure without external damage
Packed items not packed by Us
Atmospheric or environmental damage
Particle board deterioration

10. Consequential & Indirect Loss

10.1 Exclusion

We shall not be liable for any indirect, consequential, or economic loss including loss of earnings, loss of contracts, accommodation costs, chain collapse, or inconvenience.

11. Damage to Premises

11.1 Limitation

Our liability is limited to making good the affected area only.

11.2 Notification

Damage must be reported immediately and recorded on documentation.

11.3 Against Advice

No liability applies where damage occurs against Our advice or instruction.

12. Claims Procedure & Time Limits

12.1 Notification

Claims must be submitted in writing within 7 days of delivery.

12.2 Evidence

We may rely on photographs, video recordings, GPS data, and job documentation as evidence.

12.3 Late Claims

Claims submitted outside this period shall be rejected.

13. Delays & Force Majeure

13.1 No Liability

We are not liable for delays caused by events beyond Our control including weather, traffic, vehicle breakdown, illness, accidents, police restrictions, or third parties.

14. Right of Lien

14.1 Retention

We may retain Goods until all sums are paid in full.

14.2 Disposal

Unpaid Goods may be sold or disposed of after notice, with proceeds applied to outstanding balances.

15. Sub-Contracting

15.1 Right

We may subcontract part or all Services without notice.

16. Digital Acceptance & Evidence

16.1 Acceptance

Acceptance may be evidenced by email, WhatsApp, SMS, online forms, recorded calls, or payment.

16.2 Records

Electronic records shall be admissible as evidence.

17. Dispute Resolution

17.1 ADR

Disputes may be referred to Alternative Dispute Resolution without prejudice to court proceedings.

18. Governing Law & Jurisdiction

18.1 Law

This Agreement is governed by the laws of Scotland and/or England & Wales.

19. Entire Agreement

19.1 Supremacy

These Terms & Conditions constitute the entire Agreement and supersede all prior communications.