Company Name: TransScot Ltd
Trading As: TransScot Removals
Jurisdiction: Governed by the Laws of Scotland

1. Definitions

  • “Company” means TransScot Ltd trading as TransScot Removals.
  • “Customer” means any individual, business or entity that engages the Company to carry out removal services.
  • “Goods” refers to all items transported, packed, handled or stored during the removal process.
  • “Services” refers to all work carried out by the Company, including but not limited to, loading, transporting, packing, unpacking, and storage.
  • “Insurance Provider” refers to the third-party insurer through which the Company maintains Goods in Transit coverage.

2. Quotation and Booking

2.1 All quotations provided by the Company are valid for 28 days unless otherwise stated in writing.
2.2 Quotes are based on the information provided by the Customer and may be adjusted if this information is later found to be inaccurate or incomplete.
2.3 A booking is confirmed only upon written acceptance and, where applicable, receipt of a non-refundable deposit.
2.4 Quotes do not include dismantling or reassembly of furniture, disconnection of appliances, or removal of items requiring specialist handling unless expressly stated.
2.5 All quotes assume reasonable access to premises. Additional charges may apply for access difficulties, delays, or additional manual handling.

3. Payment Terms

3.1 Full payment must be made immediately upon completion of the Services unless otherwise agreed in writing prior to commencement. 3.2 For removals involving storage, international transport, or extended distances, payment in full or a larger deposit may be required in advance.
3.3 The Company reserves the right to charge interest at 8% per annum above the Bank of England base rate on any overdue amount, from the due date until the date of actual payment.
3.4 In the event of non-payment, the Company reserves the right to withhold delivery of Goods until full payment is received, and additional storage or redelivery charges may apply.

4. Customer Obligations

4.1 The Customer is responsible for:

  • Proper packing of all items unless packing services have been purchased.
  • Ensuring all items are disassembled if required, unless otherwise arranged.
  • Providing accurate information regarding the move and the items to be transported.
  • Making parking arrangements and providing any permits needed for loading/unloading.
  • Informing the Company of any access restrictions or limitations at collection or delivery locations. 4.2 The Customer must be present or represented at the time of the removal and delivery to oversee the service and confirm completion.

5. Goods Not Permitted for Transport

5.1 The Company will not carry or store:

  • Hazardous substances, explosives, firearms, or illegal items.
  • Perishable foodstuffs or living organisms.
  • Jewellery, watches, money, or high-value collectibles unless previously declared and insured. 5.2 The Company reserves the right to refuse transport of any item at its sole discretion without liability.

6. Limitation of Liability

6.1 The Company shall not be liable for:

  • Damage to items not packed by Company staff.
  • Damage arising from defects in Goods, inadequate packing, or fragile construction (e.g. chipboard/pressed wood).
  • Electrical or mechanical malfunction of appliances or electronics unless physical damage is visible.
  • Damage to premises or property where such damage arises from the movement of Goods under the Customer’s direction or confined conditions.
  • Any indirect or consequential loss, including loss of revenue, profit, sentimental or emotional value. 6.2 Liability is strictly limited to the value specified in the Company’s Goods in Transit insurance, which is capped per vehicle load. 6.3 In the event of proven Company negligence, the Company’s liability will be limited to the cost of repair or replacement (whichever is lower), and not the Customer’s declared or perceived value.

7. Claims Procedure

7.1 All claims must be submitted in writing to the Company within 7 calendar days of the removal completion date. 7.2 Claims submitted after this deadline will not be acknowledged or processed under any circumstance. 7.3 The Customer must provide full details of the alleged loss or damage, along with:

  • Photographic evidence
  • Proof of value (e.g. receipts)
  • Any other evidence reasonably requested 7.4 The Company will not consider claims for items packed by the Customer unless:
  • The claim relates to total loss; and
  • The loss resulted from an incident such as theft or vehicle accident. 7.5 The Company reserves the right to deny any claim not supported by sufficient evidence or in breach of these Terms.

8. Insurance

8.1 The Company holds Goods in Transit insurance for up to the agreed limit per load. This does not replace the Customer’s need for appropriate contents or home insurance. 8.2 The Company does not guarantee full reimbursement for damaged or lost items unless:

  • The items were professionally packed by Company staff;
  • Damage was caused solely due to Company negligence; and
  • The Customer made the claim within 7 days. 8.3 Additional insurance can be arranged by request in advance of the removal date, subject to an additional fee.

9. Cancellations and Postponements

9.1 Cancellations made:

  • More than 72 hours in advance: No charge
  • Between 48 and 72 hours: 25% of the quoted fee
  • Less than 48 hours: 50% of the quoted fee 9.2 Postponements with less than 72 hours’ notice may incur an administrative or rescheduling fee. 9.3 The Company may cancel a job at any time due to unsafe conditions, incorrect information provided by the Customer, or failure to pay.

10. Delays and Force Majeure

10.1 The Company shall not be held responsible for any delay or failure in performance resulting from events outside its reasonable control including:

  • Adverse weather, traffic congestion, mechanical breakdown, strikes, road closures, accidents or acts of God. 10.2 In such circumstances, the Company shall make reasonable efforts to complete the service as soon as practicable.

11. Storage Terms (if applicable)

11.1 Where storage is provided, charges will apply on a weekly or monthly basis and must be paid in advance. 11.2 Stored items are not accessible to the Customer unless by prior appointment and may incur an access charge. 11.3 Goods will be disposed of if payment is not received for 8 consecutive weeks. The Company will notify the Customer prior to disposal.

12. Governing Law

12.1 These Terms and Conditions shall be governed and interpreted exclusively under Scottish Law. 12.2 All disputes shall be resolved under the jurisdiction of the Scottish courts.

13. Acceptance of Terms

13.1 By confirming a booking or accepting a quotation, the Customer confirms acceptance of these Terms and Conditions. 13.2 It is the Customer’s responsibility to familiarise themselves with these Terms prior to engaging the Company’s services.

For further questions or to request a copy of our Goods in Transit policy summary, please contact: office@transscot.com